Last updated: August 24, 2026
These terms govern reservations placed with Smarter Window Inc., 2108 N St., Ste. N, Sacramento, CA 95816 (“we,” “us”). Please read them. They are short, and the summary is: your $20 deposit is refundable in full, for any reason, until we begin certification and the first production run. We will email you at least fourteen days before that happens, and again before we charge the balance, and you can cancel either time.
A reservation is a conditional agreement to buy. Smarter Window is in development, and delivery is conditional on the equipment authorization described in Section 6 and on our reaching the production threshold in Section 4. Your reservation holds a place in the delivery queue, fixes the price described in Section 3, and authorises the balance payment described in Section 4. You may cancel it, and get your deposit back, at any time before we begin the production run.
You may reserve as many units as you like in a single checkout. Each reserved unit carries the same price lock and the same terms.
The reservation deposit is $20 USD. While your reservation remains a reservation, we hold your deposit in a bank account separate from our operating funds and do not spend it. Your deposit is applied toward your total if you complete the reservation, and is refundable as described in Section 5.
Your total price for each reserved unit, before tax and shipping, is $40 USD less than our retail launch price for one unit. Our planned launch price is $279, making the planned total $239. We collect the $20 deposit and the $219 balance described in Section 4 against this total. If the amounts we have collected exceed your total, we will refund the difference when retail sales open. If your total exceeds the amounts we have collected, we will notify you before your unit ships, and you may either pay the difference or cancel for a full refund of everything you have paid; we will never charge the difference without your agreement at that time. If you reserve more than one unit in a single checkout, these terms and the price lock apply separately to each reserved unit. The price lock never expires, is non-transferable, has no cash value, applies only to a Smarter Window purchase from us, and is not a gift certificate, credit, or stored-value instrument.
We will not charge the balance until we have received enough reservations to fund the applicable equipment certifications and a first production run. Before we do, we will email you with the amount, the date we will charge it, and how to cancel, giving you at least fourteen (14) days’ notice.
You agree at checkout that we may save your payment method and use it for this one further charge, and we will charge the balance to it on the date given in that email. We will remind you again before the charge. You may cancel at any time before it, by replying to either email or writing to open@smarter-window.com, and your deposit is refunded in full. If the charge fails, we will contact you and your reservation stays open while we sort it out. If we determine that we will not reach the threshold described above, we will cancel all reservations and refund all deposits in full.
The amounts in Section 3 are per unit. If you reserved more than one, the balance is that amount multiplied by the number of units you reserved, and the email will state the total.
When the balance is charged, your reservation becomes a completed purchase. From that point we use both your deposit and your balance payment to pay for equipment certification and manufacturing, and they are no longer held separately. Your right to a refund under Section 5 is unaffected by this.
Your deposit is refundable in full, for any reason, at any time before we begin the certification and production run described in Section 4. We will email you at least fourteen (14) days before we begin, so that you have notice and can withdraw first if you would rather. Once we begin, your deposit is spent on certification and manufacturing and is no longer refundable, except as provided in Sections 6 and 8.
If we determine we will not reach the threshold in Section 4, or we otherwise decide not to proceed, we refund every deposit in full.
The balance is charged only after we have committed to the production run, and is spent on certification and manufacturing. It is therefore not refundable on request, with one exception we will always honour: if you tell us within fourteen (14) days of the charge that you did not want it, we refund it. You still get your money back in each of these cases: if the equipment authorization process is not completed (Section 6); if we cancel your reservation or the product does not reach production (Section 8); if we materially change our shipping estimate and you do not want to wait (Section 7); and in any other circumstance where federal or state law gives you a right to a refund that cannot be waived by contract.
Request a refund by writing to open@smarter-window.com. Refunds are issued in money to the original payment method within ten (10) business days of your request; we do not substitute credit for a refund. If a refund to the original payment method fails (for example, a closed card account), we will contact you to arrange payment by another means. Requesting a refund cancels the reservation and the price lock.
Smarter Window contains a radio and is subject to the rules of the Federal Communications Commission. Delivery to you is conditional upon successful completion of the applicable equipment authorization process. FCC rules do not address the applicability of consumer protection, contractual, or other provisions under federal or state law. If the applicable equipment authorization process is not successfully completed, we will cancel your reservation and refund all amounts paid in full, including a deposit that has otherwise stopped being refundable under Section 5.
Any shipping date we communicate is an estimate, not a commitment. If our estimate changes materially, we will notify you by email, and you may either keep your reservation or cancel it for a full refund of everything you have paid. This right applies even after your deposit and balance have stopped being refundable on request under Section 5.
We may cancel any reservation and refund all amounts paid in full at our discretion, including if the product does not reach production. This applies regardless of whether those amounts had stopped being refundable on request under Section 5. Reservations are limited in number and may close at any time.
Product specifications, appearance, and features described on this site are in development and subject to change. Warranty terms will be provided with the product at the time of sale.
We use your email address to send reservation and launch updates, including the notices described in Sections 4 and 7. Payments are processed by Stripe; we do not receive or store your card number. See our Privacy Policy.
These terms are governed by the laws of the State of California, without regard to its conflict of law principles.
Talk to us first. Before starting any legal proceeding, you agree to contact us at open@smarter-window.com, describe the problem, and give us thirty (30) days to put it right. Nearly everything is resolved this way, and the refund policy in Section 5 is written so that litigation should never be necessary.
Any dispute arising out of or relating to a reservation shall be brought exclusively in the state or federal courts located in Santa Clara County, California. Each party consents to the personal jurisdiction of those courts and waives any objection to bringing the dispute there, including any objection that the forum is inconvenient.
Nothing in these terms limits any right you have under California or federal consumer protection law that cannot be limited by contract, including any right that such law gives you to bring a claim in a particular forum.
We may update these terms for future reservations at any time. Changes do not apply to reservations already placed: your reservation remains governed by the terms in effect when you placed it, unless the change benefits you or you agree to it. If we make a material change affecting your reservation, we will notify you by email, and you may cancel for a full refund.
These terms, together with the checkout confirmation you receive from our payment processor, are the entire agreement between you and us regarding your reservation. Marketing materials, estimates, and informal communications do not modify these terms. If any provision of these terms is found unenforceable, the remaining provisions remain in effect.
Questions about a reservation? Contact us at open@smarter-window.com.